FAQ

Select styles and colors from our catalog, then contact us via WhatsApp for a detailed quote. We reply within 30 minutes during business hours.

In-stock items ship in 24-48 hours. Custom logo orders take 7-15 days, and express shipping adds 3-7 days for global delivery.

We only set quantity MOQ with no minimum order value. A small wire transfer fee may apply for orders under $200.

We send tracking numbers via WhatsApp and email after shipment. You can check real-time delivery status on the carrier’s official website.

The top mistakes are ordering without samples, ignoring total shipping cost and choosing wrong sizes for target markets. We offer professional sizing advice.

Complete market research, order samples, build your store and launch gradually. The whole process takes about 1-2 months.

Our factory-direct prices are competitive. We offer volume discounts: 5-8% off for 100-300pcs, 8-12% off for 300-500pcs, and 12-15% off for 500+pcs.

All prices are quoted in USD with no hidden fees. Shipping, duties and taxes are quoted separately based on your destination.

Established customers with 3+ orders can enjoy Net-15 or Net-30 credit terms for orders over $1,500. New customers pay 30% deposit + 70% before shipment.

Express shipping takes 3-7 days, economy shipping takes 7-12 days, and sea freight for large orders takes 15-25 days.

Shipping fees depend on weight, volume and destination. Roughly $3-6 per unit for 50-100pcs via express, and $1-2 per unit for bulk sea freight.

Duties and taxes are the buyer’s responsibility. The rate is 10-12% for the USA and around 12% for the EU.

Custom fabric, Pantone colors and minor design changes are available for orders of 300+ pieces, with 20-30 days production time.

Custom hang tags, poly bags and boxes are available. Custom hang tags start at $0.05-0.15/pc with a 500pcs MOQ, lead time 10-15 days.

We provide free standard product photos. Custom studio shooting is available at $50-100 per hour.

Contact us within 48 hours with photos. We will provide replacements, partial refunds or store credits within 24 hours.

We notify you in advance for low-stock styles. You can pre-order or choose similar alternative styles.

We support exchanges for unsold items within 30 days. We issue 12-month valid store credits instead of cash refunds.

Orders of 500+ pieces per style qualify for 6-12 months territorial exclusivity to avoid price competition.

There are no platform restrictions. We also provide FNSKU labels for Amazon FBA sellers.