Legal
Privacy Policy
Last updated: 2026-06-26
Contents
1 Information We Collect
We collect the following types of information when you use our website or contact us via WhatsApp, email, or inquiry forms:
- Personal Information: Name, email address, phone number, shipping address, billing address
- Business Information: Company name, business type, tax ID (for wholesale verification)
- Order Information: Products ordered, quantities, customization requirements, payment records
- Communication Data: WhatsApp messages, email correspondence, inquiry history
- Technical Information: IP address, browser type, device information, website usage data via Google Analytics
Note: We do not collect sensitive financial data such as credit card numbers. All payment processing is handled by secure third-party payment processors.
2 How We Use Your Information
- Process and fulfill wholesale orders (from inquiry to delivery)
- Communicate with you about orders, quotations, and shipping updates via WhatsApp and email
- Respond to your inquiries within 30 minutes during business hours
- Improve our website, product offerings, and customer service
- Send order confirmations, shipping notifications, and tracking information
- Send marketing communications (only with your explicit consent)
- Comply with legal obligations and resolve disputes
3 Information Sharing
We may share your information with the following third parties:
- Logistics Partners: DHL, FedEx, UPS, EMS — for order shipment and tracking
- Payment Processors: PayPal, T/T bank transfers, Western Union — for secure payment processing
- Cloudflare: Website hosting and CDN (Cloudflare Pages) — for site performance and security
- Google Analytics: Website traffic analysis (anonymized data only)
We do NOT sell your personal information to third parties. Your data is used solely for order processing and customer service.
5 Data Security
We take data security seriously and implement the following measures:
- HTTPS encryption for all data transmission (SSL/TLS via Cloudflare)
- Cloudflare CDN for DDoS protection and website security
- Access controls: only authorized personnel can access customer data
- Regular security reviews of our website and infrastructure
- Secure storage of physical and digital records
While we strive to protect your data, no method of internet transmission is 100% secure. We cannot guarantee absolute security.
6 Your Rights (GDPR / CCPA)
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal information
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information (where applicable)
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Opt-Out: Opt out of marketing communications at any time
- Right to Non-Discrimination: CCPA — we will not discriminate against you for exercising your rights
To exercise any of these rights, contact us at [email protected] or via WhatsApp. We will respond within 30 days.
7 Children's Privacy
Our website and services are designed for business customers and adults (18 years or older). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at [email protected].
8 Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Last updated" date revised accordingly. We encourage you to review this page periodically.
9 Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Have Questions About Your Data?
We respond to privacy inquiries within 24 hours. Reach out anytime.
Also see: Terms of Service · Contact Us · Home